Popmate Support
A little help.
Back to play.
From your first game to your next high score, we’re here to help you find your way.
A good place to start
Common questions
Do I need an account to play?
You can start in guest mode. Sign in with Apple if you want to keep your account connected across supported devices. Your Popmate display name is the nickname you choose in the app.
Can I play without an internet connection?
You can play installed games with your pet offline. Account sync, friends, activity feed, and chat need an internet connection. Reconnect and open Popmate to allow pending records to sync.
How do I restore my account or game records?
Use the same Apple Account you previously used to sign in to Popmate. Guest access is tied to the identity stored on your device. If records are missing, check your connection and that you are using the correct account, then contact us before deleting or reinstalling the app.
How do I change my nickname or pet?
Open your profile in Popmate and use the profile editing option. You can choose a nickname of up to 24 characters and select one of the built-in pets.
How do I report content or block a player?
Use the report control on a feed post to choose a reason and submit details. To report or block a player, open their profile and choose Report Player or Block Player from the menu. Blocking hides that player’s chats, friend connection, and activity from your views.
You can also email support@popmate.com with the relevant nickname, what happened, and any helpful screenshots.
How can I request a copy or deletion of my data?
To request access, correction, a copy, or deletion of your personal information, email support@popmate.com. We may need to verify that the account belongs to you. For full account deletion, follow the in-app deletion steps below. See our Privacy Policy for retention details and your choices.
The app is not working. What should I send to support?
Close and reopen Popmate, check your connection, and check the App Store for an available update. If the issue continues, email us your device model, iOS or iPadOS version, Popmate version, the game or screen affected, and steps to reproduce the issue. A screenshot can help.
Please do not include passwords, verification codes, or payment details. Avoid deleting the app while troubleshooting missing local records.
Are there subscriptions or in-app purchases?
The current version of Popmate is free to download and use, with no in-app purchases, subscriptions, or advertisements. If you have a question about an App Store charge, contact Apple’s billing support.
Who is Popmate for?
Popmate is intended for adults aged 18 and older. The service is currently offered in the United States. Read our Terms of Service for eligibility and availability.
Your account, your choice
Delete your account
You can start account deletion directly in Popmate. Deleting your account is permanent and removes your profile and saved game history, feeds, chats, and friendships, subject to the retention exceptions in our Privacy Policy.
- Open Popmate and go to Your Profile.
- Scroll to the bottom and select Delete Account.
- Review the information, then choose Continue and Delete My Account. If asked, verify using the same Apple Account and confirm deletion again.
- Keep Popmate open while the deletion finishes.
Signing out or uninstalling the app does not delete your online account. If you cannot access your account, email us for help. We may need to verify account ownership.